Customer Service

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DENNI offers you a portfolio of services that will ensure the beautiful restoration of your precious jewellery.

OUR COMMITMENT: It is our commitment to provide you with the highest standard of service with exceptional expertise and passion.

SIMPLE POLISHING
Removes impurities, dust and fingerprints from the surface of your crystal. In some cases, it also removes very light scratches on the bright polish surface of the jewel.

ULTRA SONIC CLEANING
This deep thorough cleaning will remove the dirt from the crystal, for a perfect lustre. Not applicable for pearls.

REFURBISHING
Refurbishing brings back the original splendour and preciousness of your DENNI jewellery and eliminates any superficial scratches. Incorporates polishing or cleaning of the item.

REPAIRS
Accidents may happen. Restore the completeness of your DENNI jewellery by replacing any missing or broken such as stones, crystals or gemstones. Our customer service agents look forward to assisting you with any service your jewellery requires.

 

Product Care

Given the precious and refined craftsmanship of your DENNI products, we recommend you take due care in its use and handling to ensure its splendour is maintained over time.

 

To ensure that your product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.

 

• Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
• Dry with a soft, lint free cloth to maximize brilliance.
• Avoid contact with harsh, abrasive materials, chemicals and glass/window cleaners.
• Do not place your crystal products at locations that vibrate or with extreme temperatures. Avoid exposure to corrosive gases, direct sunlight, dust, dirt, and/or humidity.

 

When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.